Booking & Scheduling

All services must be scheduled in advance.

A booking is considered confirmed only after Wags and Walks has confirmed the requested date and time.

We will make reasonable efforts to accommodate scheduling requests, but availability is not guaranteed until the booking has been confirmed.

Clients are responsible for providing accurate:

• Contact information

• Pet information

• Service dates

• Service instructions

• Home/access information

• Emergency contact information

• Veterinary information

Recurring services may be scheduled based on availability.

2. Meet & Greet

A meet-and-greet may be required before the first service, particularly for:

• New clients

• Pet sitting

• Multiple pets

• Group walks

• Pets with special care requirements

• Pets with behavioral concerns

The meet-and-greet allows us to learn about the pet's routine, personality, feeding schedule, medications, walking habits, and any special instructions.

Group-walk participants must complete a meet-and-greet before participating.

3. Pet Information & Care Instructions

Clients must provide complete and accurate information about their pets.

This includes, when applicable:

• Name and age

• Breed/species

• Feeding instructions

• Medication instructions

• Allergies

• Medical conditions

• Behavioral concerns

• Fear or anxiety triggers

• Leash behavior

• Escape tendencies

• History of aggression or biting

• Interactions with other animals

• Emergency instructions

Failure to disclose information that could affect the safety of the pet, caregiver, or other animals may result in cancellation of services.

4. Pet Safety

The safety of your pet is our priority.

Pets must be secured appropriately before and after visits. Dogs receiving walking services must have a properly fitted collar or harness and a secure leash.

For group walks, dogs must be reasonably comfortable around other dogs and able to safely participate in a group environment.

We reserve the right to end or modify a service if an animal's behavior creates an unsafe situation.

If necessary, we may recommend private walks or individual care instead of group services.

5. Home Access & Keys

Clients are responsible for providing safe and reliable access to the property.

Acceptable access methods may include:

• Lockbox

• Key

• Garage/access code

• Client-provided entry instructions

Keys or access information will be handled responsibly and used only for the scheduled service.

Clients should notify us immediately if access information changes.

If we are unable to safely access the home, the visit may be delayed or cancelled and the client may still be responsible for the scheduled service fee.

6. Feeding & Pet Care

Pets will be cared for according to the instructions provided by the client.

Routine care may include:

• Feeding

• Fresh water

• Treats provided by the owner

• Potty breaks

• Litter box care

• Playtime

• Exercise

• Companionship

• Basic cleanup

• Basic home checks

We will make reasonable efforts to follow all written instructions provided by the client.

7. Medication Policy

Medication administration must be discussed before the service begins.

We may administer basic medications that we are comfortable and appropriately instructed to provide, such as certain oral or topical medications.

Medication must be:

• Clearly labeled

• In its original container when possible

• Provided with clear instructions

• Given in the prescribed dosage

We do not diagnose illnesses, change medication dosages, or provide veterinary medical advice.

If a pet appears seriously ill or injured, the emergency procedures below will apply.

8. Emergency Policy

If a pet becomes sick, injured, escapes, or experiences another emergency while in our care, we will attempt to:

1. Contact the owner.

2. Contact the emergency contact if the owner cannot be reached.

3. Contact the pet's veterinarian when appropriate.

4. Seek emergency veterinary care when reasonably necessary to protect the animal's health or safety.

The client authorizes us to seek emergency veterinary assistance when reasonably necessary if the client or emergency contact cannot be reached.

The client is responsible for veterinary, medical, transportation, and other emergency expenses associated with their pet.

We will make reasonable efforts to communicate with the owner throughout an emergency.

9. Veterinary Information

Before services begin, clients should provide:

Veterinary Clinic: ______________________

Veterinarian: __________________________

Phone: _________________________________

Emergency Veterinary Clinic: _____________

Phone: _________________________________

Clients are responsible for ensuring this information remains current.

10. Payment

Payment is due before service or at the time of service.

Accepted payment methods:

• PayPal: @EmmaMcDonald522

• Cash App: $zemuk

• Zelle: Emma McDonald (248)-961-5588, mcdonalde826@gmail.com

• Cash

Additional charges may apply for:

• Additional pets

• Additional time

• Medication administration

• Holiday/peak dates

• Special care requirements

• Services outside the normal service area

Clients will be informed of additional charges whenever reasonably possible before they are incurred.

11. Cancellation Policy

We understand that plans can change.

Standard Cancellation

Cancellations made 24 hours or more before the scheduled service may be cancelled without a cancellation fee.

Late Cancellation

Cancellations made less than 24 hours before the scheduled service may be subject to a $15 cancellation fee.

No-Show

If a client is unavailable or prevents the scheduled service from being completed without providing adequate notice, the full service fee may apply.

For extended pet sitting or holiday bookings, a different cancellation policy may apply.

12. Holiday & Peak-Date Pricing

Holiday and high-demand dates may have an additional fee.

Holiday pricing will be communicated to the client before the booking is confirmed.

Examples may include:

• Thanksgiving

• Christmas

• New Year's

• Independence Day

• Memorial Day

• Labor Day

13. Late Arrivals & Additional Time

Services are scheduled for a specific amount of time.

If a client requests additional time or if additional care is reasonably necessary, additional charges may apply.

For example:

30-minute visit: $15
60-minute visit: $25

Additional time will be discussed with the client whenever reasonably possible.

14. Group Walk Policy

Group walks are designed to provide safe socialization and enrichment.

For the safety of all participating dogs:

• A meet-and-greet is required.

• Dogs must be reasonably comfortable around other dogs.

• Dogs must be safely leashed.

• Dogs displaying significant aggression, severe fear, or unpredictable behavior may not participate.

• Group sizes may be limited.

• We may remove a dog from a group walk if the environment becomes unsafe.

A private walk may be recommended instead.

15. Multiple Pets

Additional-pet fees may apply depending on the number and type of animals requiring care.

Clients must disclose all animals that require care during the booking.

This includes animals that may not normally be considered pets, such as:

• Fish

• Birds

• Reptiles

• Small mammals

• Chickens

• Livestock

• Horses

Specialized farm or animal care may require a separate quote.

16. Farm & Animal Care

Farm and animal care services must be discussed before booking.

Clients are responsible for providing:

• Feeding instructions

• Watering instructions

• Animal handling instructions

• Equipment instructions

• Safety information

• Emergency contacts

• Any known animal behavioral concerns

We may decline tasks that require specialized training, equipment, or handling beyond our experience.

17. Home Care

Basic home checks may be included with certain services.

These may include:

• Checking doors

• Checking for obvious water leaks

• Bringing in packages

• Adjusting lights/blinds as requested

• Checking that the home appears secure

• Taking out pet-related waste

We do not provide professional cleaning, maintenance, landscaping, or repair services unless specifically agreed upon.

18. Photos & Updates

Clients may receive photo or message updates during services.

Photos are intended to provide updates about the pet and may be used for business/social media purposes only with the client's permission.

Clients may choose:

☐ I give permission for photos of my pet to be used for business/social media.

☐ I do not give permission for photos of my pet to be used publicly.

19. Privacy

Client information, home access information, and pet information will be treated as private and used only as reasonably necessary to provide the requested services.

We will not intentionally share private client information with unrelated third parties except when necessary for an emergency, required by law, or otherwise authorized by the client.

20. Right to Refuse or End Services

For the safety of the client, pets, caregiver, and others, Wags and Walks reserves the right to decline, modify, or discontinue services when circumstances make the requested service unsafe or inappropriate.

This may include:

• Aggressive behavior

• Unsafe home conditions

• Dangerous animals

• Lack of required supplies

• Repeated failure to provide accurate information

• Unsafe walking conditions

• Unreasonable or inappropriate requests

Whenever possible, the client will be notified before services are discontinued.

21. Client Responsibilities

The client agrees to:

• Provide accurate information.

• Provide necessary food, medications, leashes, litter, and supplies.

• Inform us of medical or behavioral concerns.

• Provide safe access to the home.

• Keep contact information current.

• Pay for services and approved additional expenses.

• Follow the booking and cancellation policies.

• Notify us of changes to their pet's condition or routine.

22. Liability & Risk

Pet care involves inherent risks, including but not limited to illness, injury, escape, interactions with other animals, and property damage.

We will take reasonable precautions to provide safe and responsible care.

The client understands that no caregiver can completely eliminate the risks associated with caring for animals.

23. Agreement & Acknowledgment

By booking services with Wags and Walks, the client acknowledges that they have read and agree to the policies above.

Client Name: ______________________________

Phone: ___________________________________

Email: ____________________________________

Address: __________________________________

Emergency Contact: _________________________

Emergency Contact Phone: ___________________

Signature: _________________________________

Date: _____________________________________

Pet(s): ____________________________________

Thank You!

Thank you for choosing Wags and Walks!

Our goal is to provide dependable, compassionate, and personalized care while giving pet owners peace of mind.

Questions or special requests? Contact us before booking so we can determine the best care option for you and your pets.